Chapter 1 – Introduction
1.1 Background
The Banking commerce is considerably considered one of many largest industries in Nigeria providing employment for an estimated twenty two thousand people nationwide and producing 9% of the annual GDP of the nation. Nigeria is taken into consideration to be considered one of many quickest rising telecommunications nations in Africa, investing carefully in ICT and related information experience Chiemeke et al (2006). One in all its major merchants has been the banks, however with their major investments utilizing ICT has arguably had an impression on effectivity and has made operations sooner nevertheless there was no major proof that signifies that they’ve elevated productiveness, productiveness been an important concern for banks and completely different organizations because it might truly help drive monetary and organizational growth and most importantly help group improve their income.
This look at delves into the realms of the banking commerce in Nigeria in an attempt to discover the have an effect on of utilizing ICT has had on productiveness. This look at will incorporate major and secondary evaluation in an attempt to discover out if utilizing ICT has improves productiveness inside the banking commerce and along with get a better understanding of the commerce or not and their ICT practices. The tip consequence shall be a set of strategies geared towards suggesting attainable strategies to utilize ICT to reinforce productiveness. This look at objectives at informing and advising the people inside the Nigerian Banking commerce considering the how use of ICT could also be further used to reinforce productiveness along with lecturers who search to broaden their notion of the commerce in such gentle. The evaluation and dialogue shall be condensed to a set of strategies.
1.2 Trigger for Evaluation Topic
The motivation behind conducting this evaluation into the have an effect on utilizing ICT has on productiveness inside the Nigerian banking commerce comes from the scarcity of such evaluation inside the space as a group of comparable analysis have been carried out in several developed worldwide areas. Nigerian is often thought of the big of Africa further in order that they’re talked about to be highest merchants in utilizing Information communication experience in Africa, utilizing ICT has little doubt contributed to the enlargement of the various industries inside the nation however there isn’t any such factor as a direct data as to if utilizing ICT has elevated productiveness inside the banking commerce, thus the purpose of this look at is to analysis the have an effect on of utilizing ICT inside the Nigerian banking commerce on productiveness.
1.three Study Objective and Targets
The aim of this look at enterprise is to answer the question “does utilizing ICT improve productiveness in banking in Nigeria”. In order to fulfill this objective, this look at seeks accomplish the subsequent goals, decide
If utilizing I.C.T improved productiveness in Nigerian banking commerce
How can ICT be used efficiently to have an effect on productiveness.
Some great benefits of ICT in banking.
The problems of ICT in banking.
1.4 Enterprise Constraints
In the midst of scripting this dissertation a lot of constraints the place met as predicted inside the enterprise initiation doc, this constraints embody:
Entry to information: data and information the place needed and they also couldn’t be gotten off the net as such they wanted to be bodily collected from the office of the central monetary establishment of Nigeria and relayed once more by means of electronic message.
Falling unwell: inside the strategy of scripting this enterprise the creator fell unwell two cases residing the enterprise unattended to for a whole of three weeks
Lack of prior data: the creator had no prior adept data of the elements that shall be talked about on this look at as such the creator wanted to carry out intensive evaluation and finding out in an effort to broaden the opening of information.
1.5 Study Methodology
1.5.1 Literature Overview
A full analysis of literature shall be given, which may set the scene presents a primary overview of the banking commerce, utilizing ICT and productiveness, however it later goes on to supply a further information of the Nigerian banking commerce which is the subject of this look at and its challenges with regard of utilizing ICT and the way in which they in flip impact productiveness.
1.5.2 Primary Evaluation
A survey shall be carried out to help determine the have an effect on ICT has on productiveness in Nigeria. A survey is a popular method utilized in enterprise and administration evaluation. Surveys are typically carried out by the use of utilizing a questionnaire as the information is standardised and permits for easy comparability and they also allow the gathering of a substantial quantity of knowledge from a sizeable inhabitants in a extraordinarily economical method (Saunders, Lewis and Thornhill, 2003). All the information acquired on this survey was by the use of utilizing a questionnaire issued to certain employees in a whole lot of banks. Having completed the primary evaluation a whole lot of analysis devices and techniques had been used to analyse the info, an overview of the devices and techniques used is in chapter 4.
The banks that had been involved on this look at are primarily based in Nigeria. In the midst of evaluation for this look at the creator discovered there was little or no look at on the evaluation on this matter on this space of the world as compared with the UK and completely different European worldwide areas as such the creator decided to utilize the Nigerian banking commerce as a result of the centre of research.
The survey questions are to be unfold to as many banks as attainable with the hope of getting responses from 15 of the 25 banks inside the nation; however the survey questions shall be unfold amongst a minimal of two branches per monetary establishment along with the headquarters of those banks; however there isn’t any such factor as a certainty that can most likely be unfold in that order as a result of the survey is on-line, and as well as there isn’t any such factor as a assurance that there be a 100% response charge. The survey must take about 2weeks considering the various components which is able to pose downside and an 80% response charge are anticipated.
1.5.three Case look at technique
A case look at is printed as “a way for ending up evaluation which entails an empirical investigation of a particular updated phenomenon inside its precise life context using a lot of sources of proof”, (Robson, 2002). In summary the case look at method will help data and purchase data and rich understanding of the primary evaluation carried out on this look at.
Case look at method has the flexibleness to generate options to the various questions much like ‘why’, ‘what’ and ‘how’; however an excellent case look at can enable the issue of an current precept and provide an excellent provide for model new hypothesis (Saunders, Lewis & Thornhill, 2003).
1.6 Dissertation Overview
Now the scene has been set and an idea of what the look at will revolve spherical has been given as such a fast format of the writing development shall be given which may embody a fast summary of what the various chapters shall be about.
1.6.1 Abstract
1.6.2 Chapter 1: Introduction:
1.6.three Chapter 2: Literature Overview
This chapter consists of secondary evaluation gathered from books, journals providing data, understanding and notion as to what’s been accomplished on this line of research.
1.6.4 Chapter three: Case Study (Progress of Survey)
This chapter focuses on the occasion of the survey used for major evaluation in an attempt to obtain right data and understanding and as well as reply the question the topic of the look at possess.
1.6.5 Chapter 4: Evaluation & Dialogue
This chapter incorporates a step-by-step analysis of the information gotten from the survey and as well as a dialogue as to what the options of the survey recommend.
1.6.6 Chapter 5: Conclusion
This closing chapter is a conclusion of your complete enterprise as a result of it summaries the sooner chapters and gives a important reflection of the tactic involved inside the strategy of scripting this look at and eventually it suggests methods for extra enchancment.
CHAPTER three: SURVEY RESEARCH
three.1 Introduction
This look at depends on an investigation into the have an effect on of ICT on productiveness inside the banking commerce. For the purpose of this look at no express monetary establishment was the one focus of the evaluation as information from one provide is just not going to be ample to guage the extent as such for this look at the survey shall be carried out using a whole lot of completely completely different banks with the assistance of a questionnaire which contains every qualitative and quantitative data.
three.2 Strategy of Evaluation
In conducting major evaluation a whole lot of actions could be utilized much like questionnaires, interviews, exams and documentary analysis, nevertheless for the purpose of this evaluation the questionnaire method was the one method chosen because it’s cheaper, sooner, has a much bigger response base and may cowl numerous flooring as compared with completely different methods.
three.three Qualities of a Good Evaluation Question
In ending up a survey it’s important that the questions requested are the acceptable questions and the survey is successfully structured else it provides inaccurate information which may impact the credibility of the outcomes of the survey. Punch (1998) presents a whole lot of requirements that may help in creating good evaluation questions, these requirements’s embody:
Clear: The questions must be easy to know and unambiguous.
Specific: The thought must be clear ample to connect the information to the indications.
Answerable: There must be a clear view of what data is required to answer the question and the way in which such data shall be obtained.
Interconnected: The questions should be related to at least one one other in some important method, fairly than be unconnected.
Substantively associated: The questions must be fascinating and worthwhile questions for funding of research effort.
Punch (1998) further states that questions that do not possess this qualities are often harmful evaluation questions, as they’re unclear and by no means explicit ample, Punch (1998) moreover states two points that all the time occur in developing questionnaires, they embody value judgement and causation, as such in developing the questionnaires such traits and points shall be prevented.
three.4 Development of Survey
The survey is cut up into two items one for each set of people. The first questionnaire seeks information on the benefits, points, have an effect on of ICT merchandise on productiveness and the have an effect on of ICT measures on productiveness, however the questionnaire itself is structured into 6 major sections which search a particular type of information which embody
Demographic information
Information on current diploma of ICT funding.
Information on ICT benefits usually to the monetary establishment,
Information on the damaging impression of ICT on productiveness to the monetary establishment.
Information on the have an effect on of IT measures on productiveness.
Information on the have an effect on of a whole lot of explicit ICT devices and their have an effect on on productiveness.
The second a part of the questionnaire seeks information on ICT enter and output measures and the have an effect on of ICT measures on productiveness, it is divided into 5 sections which embody:
Demographic information,
Information on the have an effect on of ICT on monetary establishment outputs.
Information on the have an effect on of ICT on monetary establishment enter.
Information on the have an effect on of IT measures.
Information on the have an effect on of ICT on financial suppliers.
See Appendix 4 for further particulars
three.5 Design of Questionnaire
In designing this questionnaire, a whole lot of questions the place adopted and tailor-made from completely different questionnaires and articles found within the midst of research, a lot of questions had been moreover developed in ending the questionnaire.
The questionnaire is an online primarily based primarily based and in designing these questionnaires two types of questions the place adopted; open and rating questions, Saunders et al. (2003) describes these questions as:
Open Question: These questions are utilized in questionnaires when the creator is not sure of the participant’s response, much like in explanatory evaluation.
Rating Questions: One in every of these question is used to collect opinion data, an ordinary occasion is the Likert scale by which it would get the contributors opinion how strongly they agree or disagree with an announcement. The Likert scale makes use of a 5 stage rating scale which ranges from strongly conform to strongly disagree, Saunders et al (2003).
three.6 Terminologies utilized in Questionnaire
Numerous terminologies had been used on this questionnaire much like Productiveness, IT inputs, IP outputs and IT measures. In order to not confuse the contributors or make them fill inaccurate information because of lack of awareness of the phrases, the terminologies talked about above had been successfully outlined and outlined inside the portion which acts as a result of the introduction to the survey.
three.7 Strategy of Distribution
The tactic for distribution used on this look at is thru electronic message as a result of the survey itself is on-line. This was chosen over paper distribution as a result of it saved the worth of transportation and as well as the time it will take to get once more the sorts, scan them analyse and bear the various scanned doc, and eventually as monetary establishment employees constantly have fast entry to the net, will most likely be easy to entry and full. A message shall be written inside the electronic message despatched; the message will principally act as a cover letter that describes the purpose of the survey.
three.eight Pretesting the Questionnaire
Having completed the design of the questionnaire was examined out on a small group to see if the questions are clear and understandable. Robson (2002) states that pretesting a questionnaire is sweet as a result of it helps confirm if the questions are clear, simple, unambiguous and if they do not meet these requirements’s the contributors involved inside the check out ought to present their concepts and opinions as to what questions aren’t clear and the way in which they could very nicely be made clear. The time period taken to complete the questionnaire, this strategies shall be used to further improve the development of the questionnaire
three.9 Changes Made due to Pretesting
Pre-testing strategies was principally constructive. The people involved inside the pre testing the place proud of the scale of the questionnaire primarily based totally on its operate, however most people the place of the impression that the questionnaire could also be completed by most individuals, as such on the excessive of the questionnaire a change was made the place it was mentioned who was licensed to answer the questionnaire. The one major damaging comment was on the ultimate set of questions inside the second questionnaire, the comment was that the question was not clear and easy to know ample and due to that the questions the place rephrased.
three.10 Supposed Contributors of Survey
This survey, as compared with most others, does not search information from most individuals, it seeks information from certain employees of the monetary establishment as they’d be probably the most succesful in answering questions exactly as information is made accessible to them. These employees embody:
IT Supervisor
Finance Supervisor
The first aspect of the questionnaire seeks information on the benefits, points, have an effect on of ICT merchandise on productiveness and the have an effect on of ICT measures on productiveness as such the IT supervisor or one other explicit individual at that functionality could be the very best suited to answer such question. The second a part of the questionnaire seeks information on ICT enter and output measures and the have an effect on of ICT measures on productiveness, as such this portion of the questionnaire can solely be completed by the Finance supervisor or one other explicit individual at in such functionality as the info shall be made accessible to them. In ending the questionnaire the contributors ought to state their roles or positions inside the organisation to confirm the info is gotten sort the actual individual most passable to answer it.
three.11 Ethics of a Questionnaire
A severe concern of people that discover themselves involved in surveys is giving their information to a third celebration as such information could also be gathered and misused. The questionnaires will as a consequence of this truth be carried out in anonymity as participant’s identification is just not going to be revealed and the questionnaire will adhere to the information security act and a lot of different completely different ethical necessities that could be put in place.
three.12 Final Mannequin
Having completed and made modifications to the questionnaire the hyperlinks the place distributed by emails.
