Posted: July 15th, 2022

Design a plan for service delivery

Question:

You are the director of aging services for the local government. While you and your staff do not directly work for the state, a major portion of your funding comes from the county budget. The state aging services department audited your program’s success to determine the feasibility of continued funding.

Their findings revealed that the agency is providing excellent service to self-sufficient senior citizens but is doing a sub-par job in connecting the neediest with ancillary services.

You conduct an internal investigation into your case manager procedures and discover that they are making appropriate referrals.

The difficulty is that each agency has different intake policies, procedures, and requirements, meaning that clients must spend at least an entire morning or afternoon just applying for each service. Further, many of the neediest do not have reliable transportation.

A) Design a plan for service delivery between multiple agencies that reduces paperwork and intake time

B) What are some creative ways to facilitate client care between many different types of agencies (e.g., food bank, mental health agency, welfare to work)?

C) Using HIPPA regulations, What suggestions do you have for helping agencies in Augusta, Georgia to streamline the intake process? Are there ways to facilitate access to services by eliminating some of the intake procedures? Why or why not?

D) How does this plan eliminate the identified obstacles that interfere with the clients’ ability to access services at different agencies?

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