Posted: September 17th, 2022

Answers Of Case

Answers Of Case
The research’s objective herein will be how to improve the service operations that the company provides to the customers, especially the corporate customers. The research will aim to identify the root cause of the problems in the company’s service sector and how the condition can be improved. The research will also provide the various means that the company can adopt to improve its service delivery in the maintenance of customers’ products to ensure that they are well satisfied.
The audience of the final report herein is the managers and top administrators of the company. The managers and CEO are the ones to take the necessary measures or put up structures that can allow the employees in the service and operations sector of the company to work effectively and satisfy customer needs. The top management is also the ones in control of the budget allocation. Thus, the proposals that the research suggests will be well handled by them if they touch issues to do with budgeting allocation of the company’s service sector.
The main research questions for the research herein to improve the service operations of computer Inc company include;
1. What are the main causes of poor services in the service and operations sector.?
2. Do the service operations sector employees have the necessary skills to handle customer needs, such as carrying out repairs and maintenance?
3. Does the service operations sector of the company have enough employees to handle the needs of the customers?
4. Does the company perform forecasting to help them identify when the customer requests are high and make necessary preparations to handle their requests and needs?
5. Does the company allocate enough funds for the service operations sector to perform its work efficiently?
The dependent variable herein will be the quality-of-service operations in the company. The independent variables herein will be the number of employees working in the service operations sector of the company, the level of expertise or the level of skills that the employees in the service operations sector have, and the number of funds that the service operations sector receive from the company budget to perform its operations. Other independent variables for the research herein include the rate at which the company performs forecasting to predict or identify areas that require a change in the service operations sector (Carmona et al., 2018). The number of resources that the company puts in the service operations sector is also an independent variable that affects the quality of services provided by the company to its customers in the service operations sector.

For the research herein, various data collection methods or a mixture of data collection methods will be used to obtain data from various respondents, including the employees in the service operations sector, corporate customers making a lot of complaints among other key stakeholders. The methods used herein will include observation, using a questionnaire where the respondents will be required to provide answers to various research questions formulated by the researcher (Krosnick, 2018). Interviewing will also be used in the case herein since it enables the research to judge respondent’s non-verbal behavior, which is essential in ensuring that the research provides accurate results and proposals to the company management (Schober, 2018).
The sampling frame for the research herein will include the company employees, company administrators or managers, customers, among other key stakeholders who can provide the necessary information. The aim will be to collect over 50 answers.
The ANOVA test that will be performed for the collected data in the research herein will be a two-way ANOVA to determine any differences in the independent variables’ means.
The research’s potential errors may include calculation errors, inaccurate information from employees due to fear, human errors that may arise from using wrong formulas, and inaccurate data obtained from the company managers.
The four questions that I will ask in a survey are:
1. Is the budget for the service operations sector sufficient?
2. Are the employees in the service sector enough?
3. How skilled are the employees working in the service sector rated on a scale of 1 to 5?
4. How often does the company carry out forecasting?

References
Carmona-Bayonas, A., Jimenez-Fonseca, P., Fernández-Somoano, A., Álvarez-Manceñido, F., Castañón, E., Custodio, A., … & Valiente, L. P. (2018). Top ten errors of statistical analysis in observational studies for cancer research. Clinical and Translational Oncology, 20(8), 954-965.
Krosnick, J. A. (2018). Questionnaire design. In The Palgrave handbook of survey research (pp. 439-455). Palgrave Macmillan, Cham.
Schober, M. F. (2018). The future of face-to-face interviewing. Quality Assurance in Education.

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