Posted: September 9th, 2022

MCDC Inter-text activity

MCDC Inter-text activity
workbook
Module 1
ACTIVITY 1
Homework help – Write down the names of the people in your pharmacy who take on the role of
the following:
Pharmacist owner/Superintendent pharmacist
Responsible pharmacist:
Pharmacy technician:
Dispensary/Pharmacy assistant:
Medicines counter assistant:
Others:
1
Module 1
ACTIVITY 2
Assignment help – Discuss the roles of the various staff working in your pharmacy with your supervisor
and fill in the table below.
Name of staff
member
Job title What tasks are they
responsible for?
What types of
queries can you
refer to them for?
2
Module 1
ACTIVITY 3.1
Think about your own religion, beliefs and values (or lack of religion, beliefs and values). How
might these affect your attitude towards dealing with certain people? How can you make
sure that you treat all people fairly and with dignity, regardless of their values and beliefs?
ACTIVITY 3.2
How do you think you could help people with the following? If you are observed
modifying your service to meet the individual’s needs, your supervisor can sign off
the relevant assessment criteria in the Competency Booklet – Learning Outcome 1.
Poor eyesight:
Poor hearing:
Poor memory:
Painful and immobile hands:
Wheelchair bound:
3
Module 1
ACTIVITY 4
Find out how an induction loop system helps people with hearing aids hear better.
Make notes here.
ACTIVITY 5
Ask your supervisor to explain the following services to you and write a brief statement
about what each one involves below.
Prescription collection service:
Repeat prescription service:
Monitored dosage systems:
4
Module 1
ACTIVITY 6.0
Take the time to think about a recent intervention in your pharmacy. What have you learnt as
a result of the intervention, and are there are further learning needs that you have identified?
ACTIVITY 6.1
Think about a time when you received feedback: (a) from a colleague, and (b) from a
patient/customer. Did you ask for the feedback or did they give it to without you asking?
Was the feedback useful? How did it make you feel?
5
Module 1
ACTIVITY 6.2
Find 3 paracetamol-containing GSL products and 3 aspirin-containing GSL products,
including their strength and the quantity in the pack.
An example is shown below.
Paracetamol
Panadol 500mg 16 tabs
Aspirin
ACTIVITY 7
Please complete this activity on NPA Learning Academy
ACTIVITY 8
A customer comes in and asks for some paracetamol suppositories but the pharmacist
has gone out for lunch.
What do you do?
6
Module 1
ACTIVITY 9
Penny Sillin wants to buy some antibiotic tablets for her chest infection. Can you sell her these?
What do you tell her?
7
Module 1
ACTIVITY 10
Complete the table by looking at the packaging/PIL of the products below.
Product name
Identification of
the medicine
Therapeutic
indications
(what it is used for)
Information
neccesary before
taking the medicine
Dosage
Description of
side effects
Additional
information
Category
(GSL/P)
Gaviscon suspension® Migraleve tablets® Difflam lozenges®
8
Module 1
ACTIVITY 11
Ask your supervisor if there are any other patient groups that they would want to speak
with or be referred to them. Also write down any specific symptoms that they want
referred to them.
ACTIVITY 12
Homework help – Write down the questions you would ask the following customers. Why do you
think each of these questions is important? If you are observed referring a patient
to your pharmacist, your supervisor can sign off the relevant assessment criteria
in the Competency Booklet – Learning Outcomes 1, 2 and 3.
A pregnant woman who asks for something for all the family to stop diarrhoea.
An elderly man who asks for something for indigestion.
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Module 1
ACTIVITY 14
Read your pharmacy’s SOP for taking in and issuing prescriptions. Note the main
points here. If you are observed receiving prescriptions, your supervisor can sign off
the relevant assessment criteria in the Competency Booklet – Learning Outcome 3.
10
ACTIVITY 12.1
Read the GPhC guidance on patient confidentiality. Make notes here on how this applies
to you, and your responsibilities for ensuring that patient information is kept confidential.
ACTIVITY 13
Please complete this activity on NPA Learning Academy
Module 1
ACTIVITY 15
Complete the table
Prescriber type
(for example nurse, hospital,
dentist, G.P. etc.)
G.P.
Hospital
Nurse prescriber
Pharmacist prescriber
Dentist
Other for example
substance misuse clinic
Prescription colour
Green
Green
Orange
Green
Prescription code
FP10 (England)
WP10 (Wales)
GP10 (Scotland)
HS21 (Northern Ireland)
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Module 1
ACTIVITY 16
Does your pharmacy use the EPS system? Ask your supervisor if you are not sure. If you
provide the electronic prescription service in your pharmacy, write below how you deal
with these types of prescriptions.
ACTIVITY 17
Ask your supervisor to explain the procedure for dealing with repeatable private
prescriptions and make a note of the main points below.
ACTIVITY 18
List four items that incur multiple prescription charges here.
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Module 1
ACTIVITY 19
Ask your pharmacist what types of evidence are acceptable as proof of exemption.
Homework help – Write them down here.
ACTIVITY 20
Have a look at a FP57 refund form (if applicable to your pharmacy) and go through how to
complete it with your pharmacist. Fill one in for a Mrs. X and attach it here.
ACTIVITY 21
If applicable to your pharmacy, have a look at the pre-payment certificate application form
and find out the amount to pay for a 3 month and 12 month certificate. Make a note of
the amounts here.
13
Module 1
ACTIVITY 22
How do you make sure prescriptions are dispensed in the right order?
ACTIVITY 23
The pharmacist may leave dispensed medication in a specific place if they need to speak
to the patient and hand it out themselves.
Check with them and write down here where this place is in your pharmacy, or what the
procedure is.
14
Module 1
ACTIVITY 24
Referring to your pharmacy’s SOP, outline the steps you should undertake when
handing out dispensed items. How do you confirm the patient’s identity? If you
are observed handing out prescriptions, your supervisor can sign off the relevant
assessment criteria in the Competency Booklet – Learning Outcome 4.
ACTIVITY 25
Please complete this activity on NPA Learning Academy
15
Module 1
ACTIVITY 26
Explain the procedure for dealing with an owing in your pharmacy. Think about what
you do when you inform the patient. How does your pharmacist let you know?
What happens when the patient returns for their outstanding items?
ACTIVITY 27
List one advantage and one disadvantage (other than those stated above) of the
following forms of medicines.
Form
Tablets
Capsules
Liquids
Effervescent tablets
Powder sachets
Creams
Ointments
Gels (topical)
Suppositories
Patches
Sprays
Drops
Advantages Disadvantages
16
Module 1
ACTIVITY 28
Do you offer a delivery service? If so briefly explain the procedure here.
ACTIVITY 29
Ask your supervisor to show you how to order OTC medicines on the computer.
Make notes on the steps involved here.
17
Module 1
ACTIVITY 30
Find out where each of the following records are kept in your pharmacy. If you are not sure
what any of them are for, ask your supervisor or a colleague to briefly explain them to you.
Patient medication records (PMRs): ___________________________________________________
Patients referred to other healthcare professionals and services:
____________________________________________________________________________________
Daily prescription figures: ____________________________________________________________
Owings: ____________________________________________________________________________
Daily fridge temperature checks: _____________________________________________________
Waste collection documents: _________________________________________________________
Controlled Drugs register: ____________________________________________________________
Expiry date checking rota: ____________________________________________________________
Special orders for customers: _________________________________________________________
Responsible Pharmacist log: __________________________________________________________
Others: _____________________________________________________________________________
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Module 1
ACTIVITY 31
Assignment help – Discuss with your supervisor what the current PQS involves and if there is any training
that you are required to do to meet the quality criteria set out.
ACTIVITY 32
Make sure you understand how repeat dispensing works in your pharmacy. Ask your
supervisor to show you where they store the repeat prescriptions for patients in
your pharmacy and note it down here.
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Module 1
ACTIVITY 33
Homework help – Write here what you do when someone comes in with a bag full of medicines they do
not want anymore. Where are your medicines waste bins kept?
How often do they get collected?
Do you have a separate container for liquids?
ACTIVITY 34
Assignment help – Discuss with your supervisor the health promotions and campaigns that the
pharmacy participates in. How does the pharmacy do this?
20
Module 1
ACTIVITY 35
Find out where you keep the details of useful contacts of other healthcare
professionals in the pharmacy. Homework help – Write down your answers here.
ACTIVITY 36
Find out which advanced and locally commissioned services (if any) your pharmacy
provides and note them down here.
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Module 1
ACTIVITY 37
Homework help – Write in this space what the limits of your job role are. What are you allowed to
do without reference to anyone? What can you do after you have referred to
someone? What are you not allowed to do under any circumstances? If you are
observed referring to another individual, your supervisor can sign off the relevant
assessment criteria in the Competency Booklet – Learning Outcomes 1 and 2.
ACTIVITY 38
Homework help – Write here what your pharmacy’s procedure is for managing conflict in the team.
If you do not have one written, discuss this with your supervisor and write the
results here. If you are observed working effectively as a team, your supervisor
can sign off the relevant assessment criteria in the Competency Booklet –
Learning Outcome 5.
22
Module 1
ACTIVITY 39
Speak to your supervisor or other colleagues and write down how you
process the following payments in line with your company policies.
Cash:
Credit/debit card:
Vouchers/coupons:
ACTIVITY 40
Speak to your supervisor about the ordering system that runs in your pharmacy and
list the main points here.
23
Module 1
ACTIVITY 41
Ask your supervisor whether there is a rota for checking stock levels and expiry dates.
If there is, write it here to remind yourself when it is your turn.
If there is not a rota, speak with your supervisor and see if you can come up with one.
24
Module 1
ACTIVITY 42
Pick a section of the shop that you do not know too much about, for example
toothpastes, mouthwashes, etc. List here some of the products with their features
and benefits. We have done two for you.
Product Name
E45 Itch
Relief Cream®
Chloralieve
Lozenges®
Feature
50gm or 100gm containing
lau romacrogols and urea
24 lozenges containing lidocaine
hydrochloride, amylmetacresol,
2, 4-dichlorobenzyl alcohol
Benefit
Effective relief of skin itches without
the use of steroids which cannot be
used by all customers
Stronger relief for sore throats both
numbing pain and fighting infection
25
Module 1
ACTIVITY 43
List below all the essential checks you must make, before signing for a delivery.
ACTIVITY 44
Have a look through your pharmacy health and safety policies and note down the
main points that affect you and your job role here. If you are observed applying
health and safety policies, your supervisor can sign off the relevant assessment
criteria in the Competency Booklet – Learning Outcome 5.
26
Module 1
ACTIVITY 45
Draw a plan on a plain or squared piece of paper of your pharmacy and mark on it
all the fire exits and fire extinguishers. Attach it to this page.
ACTIVITY 46
Have a look around your pharmacy and see if you can spot anything that could
cause someone to fall, trip or slip. Then complete the following table. An example
is shown below. If you are observed recognising hazards, your supervisor can
sign off the relevant assessment criteria in the Competency Booklet – Learning
Outcome 5.
Risk
Boxes in the way of the
main counter
How to rectify it
Move them out of the way
in to the back room
Who to speak to
Whoever left them there
in the first place
27
Module 1
ACTIVITY 47
Ask your supervisor the following and write down your answers in the spaces below:
1. Who is the appointed person/first aider for your workplace?
2. Where is the first aid kit?
3. Where are the RIDDOR reporting forms/book kept?
4. Where is the accident book?
ACTIVITY 47.1
Briefly describe how you would lift a heavy box of tins from the floor onto the
dispensary bench.
28
Module 1
ACTIVITY 48
Speak with your pharmacist regarding codeine and dihydrocodeine sales. Do you
need to refer requests for codeine and dihydrocodeine to your pharmacist? If
you are observed referring sales where necessary, your supervisor can sign off the
relevant assessment criteria in the Competency Booklet – Learning Outcome 2.
ACTIVITY 49
List three different products with aspirin as their main ingredient; include the strength,
what it is for, who can take it and the maximum daily dose.
Product Strength What is it for? Who can take it? Maximum daily
ACTIVITY 50
Mrs. X comes into your pharmacy complaining of dental pain. After using the
WWHAM questions you find out that she has already taken four paracetamol 500mg
tablets in the last six hours and she wants to buy some co-codamol tablets. She
wants to know how many more tablets she can take today.
What do you tell her? What can you do for her? Can she take another type of painkiller?
29
Module 1
ACTIVITY 51
Complete the table. Try not to use the same product more than once, and do not
limit yourself to just P lines.
Ingredient
Ibuprofen
Diclofenac
Heparinoid
Benzydamine
Menthol
Product
Ibuleve
Form
Gel
GSL/P
P
Min
Age
12
Analgesic or
warming/
cooling
Analgesic
Side effects
Skin Rash,
Allergic
Analgesic
Cautions
Same as
aspirin
ACTIVITY 52
Look at your sale of medicines protocol and read the instructions on dealing with
requests for OTC products liable to misuse. Assignment help – Discuss how you would approach such
customers with your pharmacist.
30
Module 1
ACTIVITY 53
Find out if there are any local services to support patients who are addicted to OTC
medicines and write them down here.
ACTIVITY 54
People may come into your pharmacy with a cold and complain that the doctor
has not given them an antibiotic to cure it. Homework help – Write down why you think this is and
how you would respond.
Ask your supervisor for their opinion as well.
ACTIVITY 55
Assignment help – Discuss your pharmacy’s procedure for the OTC sale of products containing
pseudoephedrine or ephedrine with your supervisor and write it down here.
31
Module 1
ACTIVITY

Assignment help – Discuss with your supervisor and write below the questions you can ask customers
to help you decide whether they have a productive or dry cough. If you are
observed advising customers about minor ailments, your supervisor can sign off
the relevant assessment criteria in the Competency Booklet – Learning Outcome 1.
ACTIVITY 57
Take a look at an OTC cold/cough medication. List down the active ingredients
it contains and which symptoms each ingredient will relieve in the table:
Active ingredients Relief of symptoms
ACTIVITY 58
Find out and list which antihistamines you sell have an extra decongestant included.
Check which decongestant is included.
Note down which groups of people cannot take this decongestant, and why.
32
Module 1
33
ACTIVITY 59
Mr. S. Neezy comes into your pharmacy with a streaming nose and eyes. It’s a lovely
sunny July morning and he tells you that he has been out all morning in his garden.
He thinks he suddenly has a cold.
What would you ask him?
Why would you question his own diagnosis? (Think about the time of year, and day.)
What would you suggest he take and why?
ACTIVITY 60
A young man comes in and tells you he has a bad pain in his chest, which started last
night after a late night curry with some friends. What questions do you ask him and why?
33
Module 1
ACTIVITY 61
List six OTC medicines available in your pharmacy and identify which of the four
groups below they would be part of:
– Alginates
– Antacids
– H2-receptor antagonists
– Proton pump inhibitors (PPIs)
ACTIVITY 62
Assignment help – Discuss with your supervisor the PPIs your pharmacy stocks for OTC supply. Summarise
when they would want to be involved in their sale.
34
Module 1
35
ACTIVITY 63
List five antacids that you sell in your pharmacy, together with their active ingredients,
their type, and what the dose is for adults. We have done one for you as an example
Product Ingredients Type Adult dose
Maalox Magnesium
hydroxide and
Aluminium hydroxide
Antacid only 10-20
20-60mins af
meals and at
bedtime or when
required
ACTIVITY 64
Read the patient information leaflet (PIL) for glycerin suppositories. Make notes
on how to advise a patient to use a suppository. If you are observed advising
customers on OTC products, your supervisor can sign off the relevant
assessment criteria in the Competency Booklet – Learning Outcome 2.
35
Module 1
36
ACTIVITY 65
Read the MHRA drug safety update, which stipulates new restrictions to the sale of
stimulant laxatives. This can be accessed here: https://www.gov.uk/drug-safetyupdate/stimulant-laxatives-bisacodyl-senna-and-sennosides-sodium-picosulfateavailable-over-the-counter-new-measures-to-support-safe-use?fromsource=MAS
Assignment help – Discuss with your Supervisor.
ACTIVITY 66
List four laxative products that you sell in your pharmacy. What active ingredients
do they contain and what type of laxative are they?
ACTIVITY 67
A young lady comes into your pharmacy and looks rather nervous. When you ask
her what the problem is, she says she has an embarrassing itch around her back
passage and wants something to treat it. She is pregnant. What do you do?
Module 1
37
ACTIVITY 68
What advice can you give to someone who has haemorrhoids? If you are observed
advising customers about minor ailments, your supervisor can sign off the
relevant assessment criteria in the Competency Booklet – Learning Outcome 1.

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