Posted: March 1st, 2023

Devry NR504 week 6 Meso Level Leadership Assignment

Meso Level Leadership Assignment: Care Clinic Improvement Project:Assignment Guidelines with Scoring RubricPurpose:Care Clinic Scenario: The Executive Team of Care Clinic prides itself in the care that is provided to the community of Summerville, Florida. The Clinic is known for holistic approach to the individuals served at the clinic as well as presenting various community outreach programs. Annually, the Executive Team of Care Clinic reviews the client satisfaction benchmark results related to client service and quality indicators. The scores have substantially decreased in the past 12 months in the categories of client satisfaction and quality care.To assist in understanding the quality issues related to client care occurring within the Care Clinic, you are provided with two videos of client situations that have been recorded using Second Life. You are also required to enter Second Life to observe actions and conversations occurring within the Care Clinic. When viewing the videos and participating within the Care Clinic located in Second Life, consider yourself to be the manager and identify quality care issues consistent with decreasing client satisfaction scores. From your leadership perspective, determine how the declining benchmarks can be addressed and improved. Assignment help – Discuss the actions/changes that need to be implemented in order to improve the satisfaction scores and attained Care Clinic quality outcomes.The Care Clinic Improvement Project will need to be completed by the end ofweek six of this course and requires that each of the following areas to be addressed.1. Identify ONE satisfaction benchmark that you will be addressing and why this benchmark has been selected. Select the ONEclient satisfaction benchmark from the following list:a. Decrease in client satisfaction scores related to courtesy and friendliness of staff at the Care Clinic.b. Decrease in client satisfaction scores related to staff explaining discharge instructions in a manner that is understandable to the client/client.c. Decrease in the quality nursing care related to interventions provided to clients at the Clinic.2. Describe the leadership dynamics related to how the improvement/change project will be managed.3. Identify the change model that will be used in addressing the selected benchmark.4. Describe the course of action/change.Course OutcomesThrough this assignment, the student will demonstrate the ability to:CO #2: Analyze goal directed leadership actions that foster positive healthcare outcomes and effective processes at individual, community, and global healthcare settings.CO #3: Develop personal and strategic communication modalities that foster negotiation, advocacy and positive work environments within diverse healthcare settings.CO #5: Incorporate ongoing leadership character development, values and ethical principles into a living leader role that collaborates with and engages individuals, teams, agencies, and organizations locally as well as globallyDue Date:Sunday 11:59 PM MT at the end of Week 6Total Points Possible: 240REQUIREMENTS:Description of the AssignmentThe focus of the assignmentis to address decreasing benchmark scores regarding customer service or quality care with the use of leadership strategies and a change model.The following objectives will need to be addressed:1. Provide an introductory paragraph and identify the benchmarkthat will be addressed for this assignment; the importance of this benchmark for the clinic’s stability; and why this benchmark has been selected. Select one benchmark from the following list:a. Decrease in customer service score related to courtesy and friendliness of staff at Care Agency,b. Decrease in customer service score related to staff explain my discharge instructions in a way that I understand,c. Decrease in quality care score linked to the interventions provided at the Clinic.2. Identify why the low scores have been attaineda. This can be a short paragraph following the introductory paragraph as to your leadership perspective as to why the low score occurred.Use your imagination and a systems approach as to why the low scores have been attained versus a blaming culture. There will be no right or wrong answer—however, it is crucial to identify why the problem has occurred to be able to move forward in addressing the problem area.3. Describe the leadership dynamicsrelated to how the project will be managed, specificallyincorporating the following strategies:a. The six values of the system leadership perspective; each value must be described.b. Strategic leadership foresight, visioning, partnering, and motivatingc. Relationship based care4. Identify the change model that will be used in addressing the problem area.a. Describe the elements of the change model.b. Describe how the change model is applicable for the customer service or quality indicator you have selected to improve for the Clinic’sstability.c. Describe your role as the leader in supporting the change process.d. What leadership skills will you utilize to lead the change effort?5. Describe the course of action/change. a.Who needs to be involved in creating change: List the key stakeholders that need to beinvolved in this change project.b. Design the steps of the new process that will address the gaps and improve the problem area.6. Conclusiona. Highlight the main points of this project—the focus, leadership strategies used to create change, the change model used, and the final action plan.Criteria for Format and Special Instructions1. This assignment must be submitted to TurnItIn™, as required by the TurnItIn™ policy. A Similarity Index of “blue” or “green” must be obtained. A score in the blue or green range indicates a similarity of less than 24% which is the benchmark for CCN graduate nursingstudents. Any other level of similarity index level requires the student to revise the assignmentbefore the due date and time. To allow sufficient time for revision, early submission of theassignment to TurnItIn™ is highly encouraged. The final submission will be graded by faculty. If a Turnitin™ report indicates that plagiarism has occurred, the Academic Integrity policy will befollowed.2. The paper (excluding the title page and references page) should be 8-10 pages. Points willbe lost for not meeting these length requirement.3. Font and sizes acceptable: 12 point Times New Roman or 11 point Arial.4. Use of the following subheadings to organize the content of your paper:Leadership DynamicsChange ModelCourse of ActionConclusion5. The textbooks required and lesson content for this course may not be used as a referencefor this assignment.6. The use of a dictionary is not allowedfor this assignment.7. A minimum of 6 (six) scholarly references must be used. Scholarly references need to becurrent, 5-8 years or less (anonymous authors or web pages are not acceptable).8. Title page, body of paper, and reference page must follow Help write my thesis – APA guidelines as found in the 6thedition of the manual. This includes the use of headings for each section or topic of thepaper.9. Ideas and information that come from readings must be cited and referenced correctly.10. Rules of grammar, spelling, word usage, and punctuation are followed and consistent withformal written work as found in the 6th edition of the Help write my thesis – APA manual.11. Past tense verbs are used when presenting information from published resources.Directions and Grading CriteriaCategoryPoints%DescriptionIntroduction208Provide an introduction:· Identify which benchmark will be addressed for this assignment· Why this benchmark has been selected· Why the low score occurredLeadership Dynamics5021Describe the leadership dynamics related to how the project will be managed including:· Six values of the system leadership perspective(each value must be described)· Strategic leadership strategies· Relationship based careChange Model5021Identify the change model that will be used in addressing the problem area:o Describe the elements of the change modelo Identify how the selected change model is applicable for the benchmark you have selectedo Describe role leader has in supporting the change process in generalo What leadership skills will be utilize to lead the change effort.Course of Action5523Describe the course of action:· Who needs to be involved in creating change;· Design the steps of the new process that will address the gaps and improve the problem area,· Describe the leadership role as the leader is supporting the change process specifically for the Care ClinicConclusion104Highlight the main points of this project:· Selected benchmark,· Leadership strategies used to create change,· Change model used· Action plan.Paper Requirements104· 8-10page paper (not including the title or references pages in the page count)· Headings (except for introduction) are present· The use of a dictionary to define or explain leadership is not allowedfor this assignment· The textbook required for this course and lesson information may not be used as a reference for this assignment.· A minimum of 6 (six) scholarly references must be used.· A Similarity Index of “blue” or “green” was achieved.Help write my thesis – APA Format156Title page, body of paper, and reference page must follow Help write my thesis – APA guidelines as found in the 6th Edition of the manual. This includes the use of headings for each section or topic of the paper.Citations in Text104Ideas and information that come from readings must be cited and referenced correctly.Writing Mechanics208Rules of grammar, spelling, word usage, and punctuation are followed and consistent with formal written work as found in the 6th edition of the Help write my thesis – APA manual.Past tense verb is used when presenting information from published resources

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