Posted: March 1st, 2023

Nr504 week 6 Meso Level Leadership Assignment: Care Clinic Improvement Project

Meso
Level Leadership Assignment: Care Clinic
Improvement Project:
Assignment Guidelines with Scoring
Rubric

Purpose:
Care Clinic Scenario: The Executive Team of Care Clinic
prides itself in the care that is provided to the community of Summerville,
Florida. The Clinic is known for
holistic approach to the individuals served at the clinic as well as presenting
various community outreach programs.
Annually, the Executive Team of Care Clinic reviews the client satisfaction
benchmark results related to client service and quality indicators. The scores have substantially decreased in
the past 12 months in the categories of client satisfaction and quality care.

To assist in
understanding the quality issues related to client care occurring within the
Care Clinic, you are provided with two videos of client situations that have
been recorded using Second Life. You are
also required to enter Second Life to observe actions and conversations
occurring within the Care Clinic. When
viewing the videos and participating within the Care Clinic located in Second
Life, consider yourself to be the manager and identify quality care issues
consistent with decreasing client satisfaction scores. From your leadership perspective, determine
how the declining benchmarks can be addressed and improved. Assignment help – Discuss the actions/changes that need to be
implemented in order to improve the satisfaction scores and attained Care
Clinic quality outcomes.

The Care Clinic Improvement Project will need to be
completed by the end ofweek six of this course and requires that each of the following areas to be
addressed.
1.
Identify
ONE satisfaction benchmark that you will be addressing and why this benchmark
has been selected. Select the ONEclient satisfaction benchmark from
the following list:
a.
Decrease
in client satisfaction scores related to courtesy and friendliness of staff at
the Care Clinic.
b.
Decrease
in client satisfaction scores related to staff explaining discharge
instructions in a manner that is understandable to the client/client.
c.
Decrease
in the quality nursing care related to interventions provided to clients at the
Clinic.
2.
Describe
the leadership dynamics related to how the improvement/change project will be
managed.
3.
Identify
the change model that will be used in addressing the selected benchmark.
4.
Describe
the course of action/change.

Course Outcomes
Through this assignment,
the student will demonstrate the ability to:

CO #2: Analyze goal
directed leadership actions that foster positive healthcare outcomes and
effective processes at individual, community, and global healthcare
settings.

CO #3: Develop personal
and strategic communication modalities that foster negotiation, advocacy and
positive work environments within diverse healthcare settings.

CO #5: Incorporate
ongoing leadership character development, values and ethical principles into a
living leader role that collaborates with and engages individuals, teams, agencies,
and organizations locally as well as globally

Due
Date:Sunday 11:59 PM
MT at the end of Week 6
Total
Points Possible: 240

REQUIREMENTS:

Description
of the Assignment
The focus of the assignmentis
to address decreasing benchmark scores regarding customer service or quality care
with the use of leadership strategies and a change model.

The following objectives
will need to be addressed:
1.
Provide
an introductory paragraph and identify the benchmarkthat will be addressed for
this assignment; the importance of this benchmark for the clinic’s stability;
and why this benchmark has been selected.
Select one benchmark from the following list:
a.
Decrease
in customer service score related to courtesy and friendliness of staff at Care
Agency,
b.
Decrease
in customer service score related to staff explain my discharge instructions in
a way that I understand,
c.
Decrease
in quality care score linked to the interventions provided at the Clinic.
2.
Identify
why the low scores have been attained
a.
This
can be a short paragraph following the introductory paragraph as to your
leadership perspective as to why the low score occurred.Use your imagination
and a systems approach as to why the low scores have been attained versus a blaming
culture. There will be no right or wrong
answer—however, it is crucial to identify why the problem has occurred to be
able to move forward in addressing the problem area.
3.
Describe the leadership dynamicsrelated to how the project will be
managed, specifically
incorporating the following
strategies:
a.
The six values of the system leadership perspective; each value must be
described.
b.
Strategic leadership foresight, visioning, partnering,
and motivating
c.
Relationship
based care
4.
Identify
the change model that will be used in addressing the problem area.
a.
Describe
the elements of the change model.
b.
Describe
how the change model is applicable for the customer service or quality
indicator you have selected to improve for the Clinic’sstability.
c.
Describe
your role as the leader in supporting the change process.
d.
What
leadership skills will you utilize to lead the change effort?
5.
Describe
the course of action/change.
a.Who needs to
be involved in creating change: List the key stakeholders that
need to be
involved in this change project.
b. Design
the steps of the new process that will address the gaps and improve the problem
area.
6.
Conclusion
a.
Highlight
the main points of this project—the focus, leadership strategies used to create
change, the change model used, and the final action plan.

Criteria for Format and Special
Instructions
1. This assignment must be submitted to
TurnItIn™, as required by the TurnItIn™ policy.
A
Similarity Index of “blue” or “green”
must be obtained. A score in the blue or
green range
indicates a similarity
of less than 24% which is the benchmark for CCN graduate nursing
students. Any other level of similarity index level
requires the student to revise the assignment
before the due date and
time. To allow sufficient time for
revision, early submission of the
assignment to TurnItIn™
is highly encouraged. The final
submission will be graded by faculty.
If a Turnitin™ report indicates that
plagiarism has occurred, the Academic Integrity policy will be
followed.
2. The paper (excluding the title page and
references page) should be 8-10 pages. Points will
be lost for not meeting
these length requirement.
3. Font and sizes acceptable: 12 point Times New
Roman or 11 point Arial.
4. Use of the following subheadings to organize
the content of your paper:
Leadership Dynamics
Change Model
Course of Action
Conclusion
5. The textbooks required and lesson content for
this course may not be used as a
reference
for this assignment.
6. The use of a dictionary is not allowedfor this assignment.
7. A minimum of 6 (six) scholarly references must
be used. Scholarly references need to be

current, 5-8 years or
less (anonymous authors or web pages are not acceptable).
8. Title page, body of paper, and reference page
must follow Help write my thesis – APA guidelines as found in the 6th
edition of the manual.
This includes the use of headings for each section or topic of the
paper.
9. Ideas and information that come from readings
must be cited and referenced correctly.
10.
Rules of grammar, spelling, word usage, and punctuation are followed and
consistent with
formal written work as found in the 6th
edition of the Help write my thesis – APA manual.
11.
Past tense verbs are used when presenting information from published
resources.

Directions and Grading Criteria

Category

Points

%

Description

Introduction

20

8

Provide an introduction:
·
Identify
which benchmark will be addressed for this assignment
·
Why
this benchmark has been selected
·
Why
the low score occurred

Leadership Dynamics

50

21

Describe the leadership dynamics
related to how the project will be managed including:
·
Six
values of the system leadership perspective
(each value must be described)
· Strategic
leadership strategies
·
Relationship based care

Change Model

50

21

Identify the change model that will
be used in addressing the problem area:

o
Describe
the elements of the change model
o
Identify
how the selected change model is applicable for the benchmark you have selected
o
Describe
role leader has in supporting the change process in general
o
What
leadership skills will be utilize to lead the change effort.

Course of Action

55

23

Describe the course of action:
·
Who
needs to be involved in creating change;
·
Design the steps of the new process that
will address the gaps and improve the problem area,
·
Describe
the leadership role as the leader is supporting the change process
specifically for the Care Clinic

Conclusion

10

4

Highlight the main points of this
project:
·
Selected
benchmark,
·
Leadership
strategies used to create change,
·
Change
model used
·
Action
plan.

Paper Requirements

10

4

·
8-10page
paper (not including the title or
references pages in the page count)
·
Headings
(except for introduction) are present
·
The
use of a dictionary to define or explain leadership is not allowedfor this assignment
·
The
textbook required for this course and lesson information may not be used as a reference for this assignment.
·
A
minimum of 6 (six) scholarly references must be used.
·
A
Similarity Index of “blue” or “green” was achieved.

Help write my thesis – APA Format

15

6

Title page, body of
paper, and reference page must follow Help write my thesis – APA guidelines as found in the 6th
Edition of the manual. This includes the use of headings for each section or
topic of the paper.

Citations in Text

10

4

Ideas and information
that come from readings must be cited and referenced correctly.

Writing Mechanics

20

8

Rules of grammar,
spelling, word usage, and punctuation are followed and consistent with formal
written work as found in the 6th edition of the Help write my thesis – APA manual.
Past tense verb is used when
presenting information from published resources

Total

240

100

Grading Rubric

Assignment Criteria

Exceptional
(100%)
Outstanding or highest level of
performance

Exceeds
(88%)
Very good or high level of
performance

Meets
(80%)
Competent or satisfactory level of
performance

Needs Improvement
(38%)
Poor or failing level of performance

Developing
(0)
Unsatisfactory level of performance

Content
Possible
Points = 200

Introduction: Selection of Benchmark & Description of
Scores

20
Points

18
Points

16
Points

8
Points

0
Points

Introduction provided
which includes all of the
following:
o
Identify
which benchmark will be addressed for this assignment
o
Why
this benchmark has been selected
o
Why
the low score occurred

Introduction provided
which includes threeof the
following:
o
Identify
which benchmark will be addressed for this assignment
o
Why
this benchmark has been selected
o
Why
the low score occurred

Introduction provided
which includes two of the
following:
o
Identify
which benchmark will be addressed for this assignment
o
Why
this benchmark has been selected
o
Why
the low score occurred

Introduction provided
which includes one of the
following:
o
Identify
which benchmark will be addressed for this assignment
o
Why
this benchmark has been selected
o
Why
the low score occurred

Introduction provided does not include the following:
o
Identify
which benchmark will be addressed for this assignment
o
Why
this benchmark has been selected
o
Why
the low score occurred

Leadership
Dynamics

50
Points

44
Points

40
Points

19
Points

0
Points

Leadership dynamics
related to how the project will be managed includes all of the following:
o
Six
values of the system leadership perspective
(each value must be described)
o
Strategic leadership strategies
o
Relationship based care

Leadership dynamics
related to how the project will be managed includes two of the following:
o
Six
values of the system leadership perspective
(each value must be described)
o
Strategic leadership strategies
o
Relationship based care

Leadership dynamics
related to how the project will be managed minimally addresses two of the following:
o
Six
values of the system leadership perspective
(each value must be described)
o
Strategic leadership strategies
o
Relationship based care

Leadership dynamics
related to how the project will be managed includes one of the following:
o
Six
values of the system leadership perspective
(each value must be described)
o
Strategic leadership strategies
o
Relationship based care

Leadership dynamics
related to how the project will be managed does not include the following:

o
Six
values of the system leadership perspective
(each value must be described)
o
Strategic leadership strategies
o
Relationship based care

Change
Model

50
Points

44
Points

40
Points

19
Points

0
Points

Identification of the
change model used in addressing the problem area includes all of the following:
o Describe the elements of the change
model
o Identify how the selected change
model is applicable for the benchmark you have selected
o Describe role leader has in
supporting the change process in general
o Identify the leadership skills that
will be utilize to lead the change effort.

Identification of the
change model used in addressing the problem area includes three of the following:
o
Describe
the elements of the change model
o
Identify
how the selected change model is applicable for the benchmark you have
selected
o
Describe
role leader has in supporting the change process in general
o
Identify
the leadership skills that will be utilize to lead the change effort.

Identification of the
change model used in addressing the problem area includes two of the following:
o
Describe
the elements of the change model
o
Identify
how the selected change model is applicable for the benchmark you have
selected
o
Describe
role leader has in supporting the change process in general
o
Identify
the leadership skills that will be utilize to lead the change effort.

Identification of the change
model used in addressing the problem area includes one of the following:
o
Describe
the elements of the change model
o
Identify
how the selected change model is applicable for the benchmark you have
selected
o
Describe
role leader has in supporting the change process in general
o
Identify
the leadership skills that will be utilize to lead the change effort.

Identification of the
change model used in addressing the problem does not address the following:

o
Describe
the elements of the change model
o
Identify
how the selected change model is applicable for the benchmark you have
selected
o
Describe
role leader has in supporting the change process in general
o
Identify
the leadership skills that will be utilize to lead the change effort.

Course
of Action

55
Points

48
Points

44 Points

21 Points

0
Points

Course of action
described and includes all of the
following:
o
Identification
of who needs to be involved in creating change;
o
Design the steps of the new process that
will address the gaps and improve the problem area,
o
Describe
the leadership role as the leader is supporting the change process
specifically for the Care Clinic

Course of action
described and includes two of the
following:
o
Identification
of who needs to be involved in creating change
o
Design the steps of the new process that
will address the gaps and improve the problem area,
o
Describe
the leadership role as the leader is supporting the change process
specifically for the Care Clinic

Course of action
described and minimally includes two
of the following:
o
Identification
of who needs to be involved in creating change
o
Design the steps of the new process that
will address the gaps and improve the problem area,
o
Describe
the leadership role as the leader is supporting the change process
specifically for the Care Clinic

Course of action
described and includes one of the
following:
o
Identification
of who needs to be involved in creating change
o
Design the steps of the new process that
will address the gaps and improve the problem area,
o
Describe
the leadership role as the leader is supporting the change process
specifically for the Care Clinic

Course of action does not include the following:
o
Identification
of who needs to be involved in creating change
o
Design the steps of the new process that
will address the gaps and improve the problem area,
o
Describe
the leadership role as the leader is supporting the change process
specifically for the Care Clinic

Conclusion

10
Points

9
Points

8
Points

4
Points

0
Points

Main points of the project concluded and includesall of the following:
o Indicator of focus
o Leadership strategies used to
create change,
o Change model used
o Final action plan.

Main points of the project concluded and includesthree of the following:
o Indicator of focus
o Leadership strategies used to
create change,
o Change model used
o Final action plan.

Main points of the project concluded and includestwo of the following:
o Indicator of focus
o Leadership strategies used to
create change,
o Change model used
o Final action plan.

Main points of the project concluded and includesone of the following:
o Indicator of focus
o Leadership strategies used to
create change,
o Change model used
o Final action plan.

The conclusiondoes notinclude the following:
o Indicator of focus
o Leadership strategies used to
create change,
o Change model used
o Final action plan.

Paper Requirements

10
Points

9
Points

8
Points

4
Points

0
Points

The
submitted assignment included all
of the following elements:
·
8-10page
paper (not including the title or references pages in the page count)
·
Headings
(except for introduction) are present
·
The
use of a dictionary to define or explain leadership is not allowedfor this assignment
·
The
textbook required for this course and lesson information may not be used as a reference for this assignment.
·
A
minimum of 6 (six) scholarly references must be used.
·
A
Similarity Index of “blue” or “green” was achieved.

The
submitted assignment included fiveof
the following elements:
·
8-10page
paper (not including the title or references pages in the page count)
·
Headings
(except for introduction) are present
·
The
use of a dictionary to define or explain leadership is not allowedfor this assignment
·
The
textbook required for this course and lesson information may not be used as a reference for this assignment.
·
A
minimum of 6 (six) scholarly references must be used.
·
A
Similarity Index of “blue” or “green” was achieved.

The
submitted assignment included only four
of the following elements:
·
8-10page
paper (not including the title or references pages in the page count)
·
Headings
(except for introduction) are present
·
The
use of a dictionary to define or explain leadership is not allowedfor this assignment
·
The
textbook required for this course and lesson information may not be used as a reference for this assignment.
·
A
minimum of 6 (six) scholarly references must be used.
·
A
Similarity Index of “blue” or “green” was achieved.

The
submitted assignment included only three
of the following:
·
8-10page
paper (not including the title or references pages in the page count)
·
Headings
(except for introduction) are present
·
The
use of a dictionary to define or explain leadership is not allowedfor this assignment
·
The
textbook required for this course and lesson information may not be used as a reference for this assignment.
·
A
minimum of 6 (six) scholarly references must be used.
·
A
Similarity Index of “blue” or “green” was achieved.

The
submitted assignment included only two
or less of the following:
·
8-10page
paper (not including the title or references pages in the page count)
·
Headings
(except for introduction) are present
·
The
use of a dictionary to define or explain leadership is not allowedfor this assignment
·
The
textbook required for this course and lesson information may not be used as a reference for this assignment.
·
A
minimum of 6 (six) scholarly references must be used.
·
A
Similarity Index of “blue” or “green” was achieved.

Content Subtotal

_____of 175 points

Format
Possible Points = 50

Help write my thesis – APA Style

15
Points

13
Points

12
Points

6
Points

0
Points

Help write my thesis – APA
guidelines, as per the 6th edition of the manual, are demonstrated
for the
·
title
page,
·
running
head,
·
body
of paper (including citations and headings), and
·
reference
page

One
deduction for each type of Help write my thesis – APA format error
0
to 1 Help write my thesis – APA errors are
present

Help write my thesis – APA
guidelines, as per the 6th edition of the manual, are demonstrated
for the
·
title
page,
·
running
head,
·
body
of paper (including citations and headings), and
·
reference
page

One
deduction for each type of Help write my thesis – APA format error
2 –
3Help write my thesis – APA errors
are present

Help write my thesis – APA
guidelines, as per the 6th edition of the manual, are demonstrated
for the
·
title
page,
·
running
head,
·
body
of paper (including citations and headings), and
·
reference
page

One
deduction for each type of Help write my thesis – APA format error
4 – 5Help write my thesis – APA errors are present

Help write my thesis – APA
guidelines, as per the 6th edition of the manual, are demonstrated
for the
·
title
page,
·
running
head,
·
body
of paper (including citations and headings), and
·
reference
page

One
deduction for each type of Help write my thesis – APA format error
6 – 7 Help write my thesis – APA errors are present

Help write my thesis – APA
guidelines, as per the 6th edition of the manual, are demonstrated
for the
·
title
page,
·
running
head,
·
body
of paper (including citations and headings), and
·
reference
page

One
deduction for each type of Help write my thesis – APA format error
8 or greater Help write my thesis – APA errors are present

Citations

10
Points

9
Points

8
Points

4
Points

0
Points

There are
0-1 errors in the crediting of ideas, and information that contributed to
knowledge.
Permission
to use references older than 5 years was obtained from faculty.

There are
2-3 errors in the crediting of ideas, and information that contributed to
knowledge.
OR
Permission
to use references older than 5 years was NOT
obtained from faculty.

There are
4-5 errors in the crediting of ideas, and information that contributed to
knowledge.

There are
6-7 errors in the crediting of ideas, and information that contributed to
knowledge.

There are 8
or greater errors in the crediting of ideas, and information that contributed
to knowledge.

Writing
Quality

20
Points

18
Points

16
Points

8
Points

0
Points

·
1–2 errors or exceptions to the rules
of grammar, spelling, word usage, punctuation and other aspects of formal
written work as found in the 6th edition of the Help write my thesis – APA manual.

·
When
presenting information from a published resource, past tense verbs are
required.

·
3 – 4 errors or exceptions to the rules
of grammar, spelling, word usage, punctuation and other aspects of formal
written work as found in the 6th edition of the Help write my thesis – APA manual.

·
When
presenting information from a published resource, past tense verbs are required.

·
5 – 6 errors or exceptions to the rules
of grammar, spelling, word usage, punctuation and other aspects of formal
written work as found in the 6th edition of the Help write my thesis – APA manual.

·
When
presenting information from a published resource, past tense verbs are
required.

·
7 – 8 errors or exceptions to the rules
of grammar, spelling, word usage, punctuation and other aspects of formal
written work as found in the 6th edition of the Help write my thesis – APA manual.

·
When
presenting information from a published resource, past tense verbs are
required.

·
9 or greater errors or exceptions to the rules of
grammar, spelling, word usage, punctuation and other aspects of formal
written work as found in the 6th edition of the Help write my thesis – APA manual.

·
When
presenting information from a published resource, past tense verbs are
required.

Format
Subtotal

_____of 45 points

8 or more errors and
exceptions to the rules of grammar, spelling, word usage, punctuation and
other aspects of formal written work as found in the 6th edition of the Help write my thesis – APA
manual

Total
points

______
of 240 points

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