Evaluate HR Service delivery
To complete this assessment you must first complete Assessment 1: Case Study.
In this assessment you will;
· evaluate the service delivery feedback from the Case Study provided in Appendix A.
· develop a plan for collecting feedback from clients.
Part A
In this task you need to develop;
· a plan for collecting feedback from clients, and
· a plan for collecting ongoing client feedback for a review of the HR services strategy you developed in Assessment 1.
· Submit the plan and tools / surveys / questionnaires to your trainer for assessment.
Part B:
Read the case study in Appendix A.
· Make recommendations for changes to HR service delivery and seek approval for their implementation.
· Conduct a training needs analysis to identify gaps in knowledge across the organization.
· Develop and example system or procedure that will assist in monitoring the quality of HR service delivery.
· Complete a written submission to management outlining your plans to vary the original HR strategy taking this feedback into consideration. Your goal is to improve the HR Service Delivery.
· Submit your recommendations in the form of a report to your trainer for assessment.
