Posted: March 1st, 2023

Devry BSOP326 full course (not included course project 3 and final)

All discussions

Total Quality Management (TQM) (graded)

What is total quality management (TQM)? Is it something you can
install, like a refrigerator? How do you know TQM when you see it?

A System Perspective (graded)

When we talk about a system view, what are we interested in and why? Why
is a system view so important to have if you are going to implement TQM?
Week 2

Dr. Deming’s 14 Points (graded)

Are Dr. Deming’s 14 Points clear, concise, and achievable? If not, what
do you think he had in mind? In Deming’s view, who needs to do what and why?

Quality Awards and Standards (graded)

The
authors of our text talk about the Baldrige Award throughout their book. In
previous versions, they even designed their text around this award. Given that
our course is about TQM, an in-depth discussion of the Deming Award would seem
to be appropriate. Why do I say this? If you look at the textbook, you see that
the authors state that “the Deming Prize establishes a framework for a
CWQC [Company Wide Quality Control] system” (p. 122). CWQC embodies what
we would call TQM here in the U.S.
So let’s
do some research. Put on your investigative hats and see what you can find
about the Deming Award. You can use the Internet or or any other sources you
have available.
How do
you see the Deming Prize criteria fitting into TQM? How does the Deming Prize
compare to the Baldrige Award? What are the differences and similarities
between the Deming Prize and the Baldrige Award?

Week 3

TQM Leaders (graded)

How do
leaders behave when they are implementing TQM? What expectations should they
set? What kind of leaders do TQM leaders need to be?

Who Are the Customers? What Are Their Needs? (graded)

What are the
dimensions of service quality? How do these dimensions affect a customer
perception? How do the quality dimensions, as defined by David Garvin, relate
to the dimensions of service quality?

Week 4

TQM and Teams (graded)

Teams are
something we talk about a lot when it comes to TQM. Why are teams instrumental
to TQM, or are they? What kinds of teams exist in a TQM operation?

Employee Involvement (graded)

Just what is
employee involvement? Is it always good? What key elements are necessary to
keep it going? Are there different kinds of involvement?

Week 5

Cost of Quality (graded)

Although a
balanced score card is probably the way to go, most companies don’t seem to
have a clue about the more fundamental aspects of quality, such as the cost of
quality. So let’s start here. Just what do we mean when we talk about the cost
of quality? What major areas does it include?

Supplier Relationships (graded)

An integral
part of TCO 9 concerns supplier relationships. What kinds of relationships
exist with suppliers? What can be done to reduce the number suppliers you use?

Week 6

Statistical Tools (graded)

Before you participate in this discussion,
please review this week’s tutorial.
Two tools were used by the group in the early
analysis of their process. Why was it important for the group to use a
histogram when they did? What could have happened if the group had not used it?

Inspection and Process Evaluations (graded)

Is 100%
inspection good? Why or why not? What alternatives are there to 100%
inspection?
Week 7

Implementing TQM (graded)

Over the
last six weeks, you have been gaining insight into the ultimate question for
this course: How do we implement TQM? Where do we begin? What key areas do we
need to address first? Once we get our implementation started, what do we need
to do in order to sustain our momentum?

What is Six Sigma? (graded)

What are the
origins of Six Sigma? What makes Six Sigma what it is? Is Six Sigma new, or has
it been there all the time? If Six Sigma were terminated in an operation, would
anything happen to the quality of the products produced? Why or why not?
ourse Project: Part 1 – Ishikawa Research Paper (due at the end of Week 3)
.equella.ecollege.com/file/be06a457-b25c-4ee8-8b0e-6edb40958218/1/BSOP326_CH_CourseProject_Part_1.html#1″>Objectives| .equella.ecollege.com/file/be06a457-b25c-4ee8-8b0e-6edb40958218/1/BSOP326_CH_CourseProject_Part_1.html#2″>Guidelines| .equella.ecollege.com/file/be06a457-b25c-4ee8-8b0e-6edb40958218/1/BSOP326_CH_CourseProject_Part_1.html#3″>Grading Rubrics| .equella.ecollege.com/file/be06a457-b25c-4ee8-8b0e-6edb40958218/1/BSOP326_CH_CourseProject_Part_1.html#4″>Best Practices

Objectives
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This project involves researching and writing a short biography on Dr. Kaoru
Ishikawa. Our text addresses many of the areas in the management and control of
quality and provides a great amount of information on a number of different
quality concepts. However, the authors only mention Dr. Ishikawa in passing.
Just who is Kaoru Ishikawa? Prepare a 500-word biographical paper on Ishikawa,
describing his contributions to quality. You should not limit your research to
online materials. Two of his books are excellent sources: (1) What is Total
Quality Control: The Japanese Way (1985) and (2) Guide to Quality Control
(1976). Submit the completed paper to your Dropbox.
You will research this person’s life and work to determine the impacts that
he has had in the world. You will define the quality leader’s significant
contributions to modern quality practices in terms of major impacts in a
specific organization. The project will enable you to understand:
Ishikawa’s
key ideas;how
Ishikawa has influenced quality practices throughout the world;how his
ideas fit into total quality management; andthe
implications of Ishikawa’s ideas for the future of quality.
The project will require sustained research effort until the paper is
submitted. You are encouraged to begin work on the project during Week 1 and be
prepared to submit the required project deliverables by the end of Week 3. A
basic Help write my thesis – APA tutorial can be found in the Webliography, and a paper template can
be found in Doc Sharing.
Guidelines
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The paper will be a short biography on Kaoru Ishikawa. It will adhere to the
grading specifications as described below. The student will submit a paper of
at least 500 words, not including title page and references, by the end of
class Week 3. The student will use at least two sources plus the course
textbook, for a minimum of three references. All references are to be from
academic journals, professional or academic textbooks, authored websites, or
standard business publications such as The Wall Street Journal. Not
more that 30% of the content will be from direct quotations. The final score
will be reduced by one point for each percentage point when the direct
quotations are over 30% of the content.
NOTE: Wikipedia and unauthored websites are not acceptable sources.
Do not use these types of sources; otherwise, you will lose points.
The format of the paper should conform to the Publication Manual for the
American Psychological Association (Help write my thesis – APA), 6th edition, for the title page,
text, citations, references, and so forth. A basic Help write my thesis – APA tutorial can be found in
the Webliography, and a template for the paper can be found in Doc Sharing.
Completed papers will be submitted to your Dropbox as MS Word documents. All graphics
will be a part of the Word document and submitted as a file. Documents authored
in other applications such as WordPerfect or MS Works will not be accepted.
This project is to be accomplished individually and will reflect the work of
each student. All DeVry University policies are in effect, including the
plagiarism policy. Late papers will not be accepted without prior permission.
Submit your Ishikawa research paper to the Dropbox located on the silver tab
at the top of this page by the end of Week 3. For instructions
on how to use the Dropbox, read these .next.ecollege.com/default/launch.ed?ssoType=DVUHubSSO2&node=node/184″>step-by-step instructions or
watch this .next.ecollege.com/default/launch.ed?ssoType=DVUHubSSO2&node=node/232″>Dropbox Tutorial.
See the Syllabus section “Due Dates for Assignments & Exams”
for due date information.
Grading Rubrics
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Category

Points

%

Description

Content and Organization

30

60%

Description

5

All key elements of the assignment are covered in a
substantive way.
Introduction
Background
Primary
work and significant accomplishmentsConclusion
Sources
and references

5

The content is comprehensive, accurate, and/or persuasive.
The paper develops a central theme or idea that is directed toward the
appropriate audience.

5

The paper links theory to relevant examples of current
experience and industry practice and correctly uses the vocabulary of the
theory.

5

Content addresses key questions:
What
ideas form the core of Ishikawa’s approach?What
are the implications of his ideas for the future of TQM?

5

The primary work and significant accomplishments provide
sufficient background on each topic.

5

The conclusion is logical, flows from the body of the
paper, and reviews the major points.

Readability and Style

10

20%

Description

2

Paragraph transitions are present and logical and maintain
the flow throughout the paper.

2

The tone is appropriate to the content and assignment.

2

Sentences are complete, clear, and concise.

2

Sentences are well constructed, with consistently strong,
varied sentences.

2

Sentence transitions are present and maintain the flow of
thought.

Mechanics

10

20%

Description

2

The paper, including the title page, reference page,
tables, and appendices, follows Help write my thesis – APA guidelines for format.

2

Citations of original works within the body of the paper
follow Help write my thesis – APA guidelines.

2

The paper is laid out with effective use of headings, font
styles, and white space.

2

Rules of grammar, usage, and punctuation are followed.

2

Spelling is correct.

Total

50

100%

A quality paper will meet
or exceed all of the above requirements.

Best Practices
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The following are the best practices in preparing this paper. Sample papers,
using Help write my thesis – APA format, are located in Doc Sharing. Other useful information has also
been provided there, including an Help write my thesis – APA paper template.
Cover page: Include the
person you prepared the paper for, who prepared it, and the date.Introduction: In Help write my thesis – APA
format, the introduction is understood to be the first content of your
work; thus, it does NOT require a title.

The purpose of an introduction or opening:Introduce
the subject and why the subject is important.Preview
the main ideas and the order in which they will be covered.Establish
the tone of the document.Include
in the introduction a reason for the audience to read the paper. Also,
include an overview of what you are going to cover in your paper and the
importance of the material. (This should include or introduce the questions
you are asked to answer on each assignment.)

Body of your work: Include
titles to identify different areas that you address. State the main ideas,
major points in each idea, and supporting information. Break down each
main idea you will use in the body of your paper. Show some type of
division, like separate sections that are labeled, separate groups of
paragraphs, or headers. You would include the information you found during
your research and investigation.Summary and conclusion:
Summarizing is similar to paraphrasing, but it presents the gist of the
material in fewer words than the original. An effective summary identifies
the main ideas and major support points from the body of your report.
Minor details are left out.

Additional hints on preparing the best possible project:Apply
a three-step process of writing: plan, write, and complete.Prepare
an outline of your research paper before you go forward.Complete
a first draft, and then go back to edit, evaluate, and make any changes
required.Use
visual communication if it will help clarify and support your work. Any
material that can be removed and not affect the clarity of your work is
essentially filler and should be avoided. Filler distracts from the flow
of your work and will most likely cause you to lose points.

References: Help write my thesis – APA formatted
references are required for this assignment.
A possible outline of the paper is provided below.
Cover
PageIntroduction
Overview
of the paperPurpose
and importance of the effortBackground
Personal
background and life history (education, family life, living situations,
etc.)Primary
work and significant accomplishmentsSummary
of his philosophySummary
of what he was focused on accomplishing in terms of qualityReviews
and highlights of his books, articles, and manuscriptsDetailed
description of his key ideas, concepts, and quality approachDescribe
what results he achieved personally from their life workSummary
of his influence on quality and Total Quality Management (TQM)Conclusion
Summarize
the key points of your paperReferences

Course Project: Part 2 – Kaizen or Balanced Score Card Research Paper (due at the end of Week 5)
.equella.ecollege.com/file/bbfd2a27-f01d-4efe-908f-bca79c65880c/1/BSOP326_CH_CourseProject_Part_2.html#1″>Objectives | .equella.ecollege.com/file/bbfd2a27-f01d-4efe-908f-bca79c65880c/1/BSOP326_CH_CourseProject_Part_2.html#2″>Guidelines | .equella.ecollege.com/file/bbfd2a27-f01d-4efe-908f-bca79c65880c/1/BSOP326_CH_CourseProject_Part_2.html#3″>Grading Rubrics | .equella.ecollege.com/file/bbfd2a27-f01d-4efe-908f-bca79c65880c/1/BSOP326_CH_CourseProject_Part_2.html#4″>Best Practices

Objectives
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This project involves researching and writing a short research paper on your
choice of Kaizen or Balanced Score Card. Our text addresses many of the areas
in the management and control of quality and provides a great amount of
information on a number of different quality concepts. However, the authors
give only brief attention to Kaizen and no attention to the performance
measurement system known as Balanced Scorecard. Prepare a 600-word paper on one
of the following two choices: 1. The history and application of Kaizen to
Process Improvement or 2. The history, application, and benefits of the
Balanced Score Card as a tool for Performance Measurement. You should not
limit your research to online materials. There are an abundance of
scholarly books and articles available on these topics. Submit the completed
paper to your Dropbox.
You will research your choice of these topics and work to determine the
impact they have had in the areas of process improvement and performance
measurement.
The project will require sustained research effort until the paper is
submitted. You are encouraged to begin work on the project during Week
4 and be prepared to submit the required project deliverables by the
end of Week 5. A basic Help write my thesis – APA tutorial can be found in the webliography, and a
paper template can be found in Doc Sharing.
Guidelines
.equella.ecollege.com/file/bbfd2a27-f01d-4efe-908f-bca79c65880c/1/BSOP326_CH_CourseProject_Part_2.html#top”>Back to Top
The paper will be a short research paper on your choice of either Kaizen as
a process improvement methodology or the Balanced Scorecard method of
performance measurement. It will adhere to the grading specifications as
described below. The student will submit a paper of at least 600 words, not
including title page and references, by the end of class Week 5. The student
will use at least two sources plus the course textbook, for a minimum of three
references. All references are to be from academic journals, professional
or academic textbooks, authored websites, or standard business publications such
as The Wall Street Journal. Not more that 30% of the content will be
from direct quotations. The final score will be reduced by one point for
each percentage point when the direct quotations are over 30% of the content.
NOTE: Wikipedia and unauthored websites are not acceptable sources.
Do not use these types of sources; otherwise, you will lose points.
The format of the paper should conform to the Publication Manual for the
American Psychological Association (Help write my thesis – APA), 6th edition, for the title page,
text, citations, references, and so forth. A basic Help write my thesis – APA tutorial can be found in
the Webliography, and a template for the paper can be found in Doc
Sharing. Completed papers will be submitted to your Dropbox as MS Word
documents. All graphics will be a part of the Word document and submitted as a
file. Documents authored in other applications such as WordPerfect or MS Works
will not be accepted.
This project is to be accomplished individually and will reflect the work of
each student. All DeVry University policies are in effect, including the
plagiarism policy. Late papers will not be accepted without prior permission.
Submit your Kaizen or balanced score card research paper to the Dropbox
located on the silver tab at the top of this page by the end of Week 5.
For instructions on how to use the Dropbox, read these .next.ecollege.com/default/launch.ed?ssoType=DVUHubSSO2&node=node/184″>step-by-step instructions or
watch this .next.ecollege.com/default/launch.ed?ssoType=DVUHubSSO2&node=node/232″>Dropbox Tutorial.
See the Syllabus section “Due Dates for Assignments & Exams”
for due date information.
Grading Rubrics
.equella.ecollege.com/file/bbfd2a27-f01d-4efe-908f-bca79c65880c/1/BSOP326_CH_CourseProject_Part_2.html#top”>Back to Top

Category

Points

%

Description

Content and Organization

30

50%

Description

5

All key elements of the assignment are covered in a substantive way.
Introduction
Background
History
Applications
Conclusion
Sources
and references

5

The content is comprehensive, accurate, and/or persuasive.
The paper develops a central theme or idea that is directed toward the
appropriate audience.

5

The paper links theory to relevant examples of current
experience and industry practice and correctly uses the vocabulary of the
theory.

5

Content addresses key questions:
What
ideas form the core of these methodologies?What
are the implications of these methodologies for the future of TQM?

5

The primary work and significant applications provide
sufficient background on each topic.

5

The conclusion is logical, flows from the body of the
paper, and reviews the major points.

Readability and Style

15

25%

Description

3

Paragraph transitions are present, logical and maintain
the flow throughout the paper.

3

The tone is appropriate to the content and assignment.

3

Sentences are complete, clear, and concise.

3

Sentences are well constructed, with consistently strong,
varied sentences.

3

Sentence transitions are present and maintain the flow of
thought.

Mechanics

15

25%

Description

3

The paper, including the title page, reference page,
tables, and appendices, follows Help write my thesis – APA guidelines for format.

3

Citations of original works within the body of the paper
follow Help write my thesis – APA guidelines.

3

The paper is laid out with effective use of headings, font
styles, and white space.

3

Rules of grammar, usage, and punctuation are followed.

3

Spelling is correct.

Total

50

100%

A quality paper will
meet or exceed all of the above requirements.

Best Practices
.equella.ecollege.com/file/bbfd2a27-f01d-4efe-908f-bca79c65880c/1/BSOP326_CH_CourseProject_Part_2.html#top”>Back to Top
The following are the best practices in preparing this paper. Sample papers,
using Help write my thesis – APA format, are located in Doc Sharing. Other useful information has also
been provided there, including an Help write my thesis – APA paper template.
Cover page: Include the
person you prepared the paper for, who prepared it, and the date.Introduction: In Help write my thesis – APA
format, the introduction is understood to be the first content of your
work; thus, it does NOT require a title.
The purpose of an introduction or opening:
Introduce
the subject and why the subject is important.Preview
the main ideas and the order in which they will be covered.Establish the
tone of the document.Include
in the introduction a reason for the audience to read the paper. Also,
include an overview of what you are going to cover in your paper and the
importance of the material. (This should include or introduce the
questions you are asked to answer on each assignment.)Body of your work: Include
titles to identify different areas that you address. State the main ideas,
major points in each idea, and supporting information. Break down each
main idea you will use in the body of your paper. Show some type of
division, like separate sections that are labeled, separate groups of
paragraphs, or headers. You would include the information you found during
your research and investigation.Summary and conclusion:
Summarizing is similar to paraphrasing, but it presents the gist of
the material in fewer words than the original. An effective summary
identifies the main ideas and major support points from the body of your
report. Minor details are left out.
Additional hints on preparing the best possible project:
Apply
a three-step process of writing: plan, write, and complete.Prepare
an outline of your research paper before you go forward.Complete
a first draft, and then go back to edit, evaluate, and make any changes
required.Use
visual communication if it will help clarify and support your work. Any
material that can be removed and not affect the clarity of your work is
essentially filler and should be avoided. Filler distracts from the flow
of your work and will most likely cause you to lose points.References: Help write my thesis – APA formatted
references are required for this assignment.
Midterm

Grade Details – All Questions
Page: 1
2

Question 1. Question
: (TCO 6) The goals of
leadership for quality include improving:

Student Answer: people
processes
products
all of the above
Instructor Explanation: Ch. 9, p. 127

Points Received: 5 of 5
Comments:

Question 2. Question
: (TCO 6) Which of the following
is an important step in executing a strategy?

Student Answer: Communicate
Build Capabilities
Identify advocates and resisters
All of the above
Instructor Explanation: Ch. 3, p. 47

Points Received: 5 of 5
Comments:

Question 3. Question
: (TCO 3) The entity created
under Public Law 100-107 is:

Student Answer: Deming Prize
American Society for Quality Control Award
Malcolm Baldrige National Quality Award
ISO 9000 certification program
Instructor Explanation: Lecture

Points Received: 5 of 5
Comments:

Question 4. Question
: (TCO 3) All of the following
are true regarding ISO 9000 series, except _____.

Student Answer: ISO-certified organizations are assured of
providing superior product quality
the requirements provide a structure for a
basic quality assurance system
the standards describe processes affecting
quality
individual sites, not entire companies, must
achieve registration individually
Instructor Explanation: Ch. 14

Points Received: 0 of 5
Comments:

Question 5. Question
: (TCO 1) Conformance to
specifications applies to which type of quality?

Student Answer: User-based
Product-based
Manufacturing-based
Value-based
Instructor Explanation: Week 1 Lecture

Points Received: 0 of 5
Comments:

Question 6. Question
: (TCO 1) Which of the following
was the top priority of U.S. manufacturing in the time period immediately
following World War II?

Student Answer: Quality

Cost reduction
Continuous improvement
Just-in-time manufacturing
Instructor Explanation: Ch. 2, p. 23

Points Received: 0 of 5
Comments:

Question 7. Question
: (TCO 1) Which of the following
is most appropriate in describing the quality efforts used in the early 20th
century?

Student Answer: Defect prevention
was emphasized
Quality circles were extensively used
Use of inspection was widespread
Quality was every worker’s responsibility
Instructor Explanation: Week 1 Lecture

Points Received: 0 of 5
Comments:

Question 8. Question
: (TCO 2) Which of the following
is not true?

Student Answer: Output of
services is generally less tangible compared to a manufactured product.
Quality is more easily measured in
manufacturing than in service operations.
The timing of product manufacturing is more
important than on-time service delivery.
Services are generally more labor intensive
than manufacturing processes.
Instructor Explanation: Lecture

Points Received: 5 of 5
Comments:

Question 9. Question
: (TCO 2) Which of the following
are considered to be two critical components of quality systems in service
industries?

Student Answer: Information
systems and technical standards
Employees and information systems
Production equipment and employees
Employees and inspection processes
Instructor Explanation: Lecture, The Systems Perspective

Points Received: 5 of 5
Comments:

Question 10. Question
: (TCO 2) A key element of total
quality is:

Student Answer: obsession with quality
worker healthcare
legal services
inventory management
Instructor Explanation: Ch. 1, p. 8

Points Received: 0 of 5
Comments:

Question 11. Question
: (TCO 2) Systems thinking
_____.

Student Answer: has yet to be
viewed as an important aspect in the managing of quality
has been determined to be an unimportant
aspect in the managing of quality
is viewed as an important aspect in the
managing of quality
is a controversial topic among
quality-management professionals
Instructor Explanation: Lecture, The Systems Perspective

Points Received: 5 of 5
Comments:

Question 12. Question
: (TCO 3) The Malcolm Baldrige
National Quality Award serves several purposes, except _____.

Student Answer: to help improve
organizational performance practices

to facilitate communication and sharing of
best practices

for guiding organizational planning and
opportunities for learning
to encourage the use of quantitative analysis
to improve quality
Instructor Explanation: Lecture, Malcolm Baldrige Award

Points Received: 5 of 5
Comments:

Question 13. Question
: (TCO 5) Crosby’s “quality
vaccine” consists of _____.

Student Answer: Reliability,
Education, and Implementation
Determination, Education and Implementation
Determination, Competence, and Implementation
None of the above
Instructor Explanation: Ch. 1, p. 14

Points Received: 5 of 5
Comments:

Question 14. Question
: (TCO 5) Which of the following
is not true about the American Customer Satisfaction Index?

Student Answer: It is too ambiguous to be measured
It can be improved by knowing a customer’s
operations
It can be improved by determining what
attributes of a product or service are important to your customer

Resources must be applied where they will do
the most to improve it
Instructor Explanation: Ch. 7, pp. 100-104

Points Received: 0 of 5
Comments:

Question 15. Question
: (TCO 7) Which of the following
is not considered a hard measure of the effectiveness of human-resource
management?

Student Answer: Fear
Loss of control
Both of the above
None of the above
Instructor Explanation: Ch. 6, p. 88

Points Received: 0 of 5
Comments:

Question 16. Question
: (TCO 4) Which of the following
is true regarding inspection under the Deming philosophy?

Student Answer: Inspection
encourages quality production.
Inspection can be used to assure quality.
should not be dependent upon to improve
quality
Inspection adds value to the product.
Instructor Explanation: Ch. 1, p. 12

Points Received: 5 of 5
Comments:

Question 17. Question
: (TCO 4) Which of the following
is a reason for Deming’s position that slogans should be eliminated?

Student Answer: Often seen as putting down the workforce
Slogans benefit customers more than workers.
Not all workers can read the slogans.
Slogans are costly to maintain and to
periodically update.
Instructor Explanation: EP 1

Points Received: 5 of 5
Comments:

Question 18. Question
: (TCO 8) A distinguishing
feature of quality circles is that

Student Answer: Quality circles
are subcommittees of problem-solving teams.
Quality circles work on pre-chosen problems.
Quality circles do not meet regularly.
are voluntary
Instructor Explanation: Ch. 10, p. 149

Points Received: 5 of 5
Comments:

1. Question : (TCO 4) Explain the term “cost of poor quality”.

Question 2. Question
: (TCO 1) Explain the difference
between quality management practices prio to the 1900 with quality management
practices in the 1990’s.

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